Customer service
Find an answer about cards, claims and payouts.
Linking cards
OV-chipkaart, OVpay en NS Business Card
- Does Trein-vertraging.nl work with my student public transport card?
- How do I handle missing trips from my expired OV-chipkaart?
- How to add public transport card
- How to link NS Business Card
- I traveled with a separate e-ticket (no OV-chipkaart or OVpay)
- What to do without my travel card / Register without OV-chipkaart
- Which travel cards does trein-vertraging.nl work with?
Claims
Indienen, status en afwijzingen
Payouts
Bankgegevens, bedragen en wanneer je je geld krijgt
Account
Inloggen, e-mailadres en Pro
Still stuck?
Pick what fits your question and you will get there fastest.
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Mon-Thu 09:00-17:30, Fri 09:00-17:00 · Usually a reply within an hour