Customer service
Find an answer about cards, claims and payouts.
Linking cards
OV-chipkaart, OVpay and NS Business Card
- Does Trein-vertraging.nl work with my student public transport card?
- How do I handle missing trips from my expired OV-chipkaart?
- How to add public transport card
- How to link NS Business Card
- I traveled with a separate e-ticket (no OV-chipkaart or OVpay)
- What to do without my travel card / Register without OV-chipkaart
- Which travel cards does trein-vertraging.nl work with?
Claims
Filing, status and rejections
Payouts
Bank details, amounts and when you get your money
Account
Signing in, your email address and Pro
Still stuck?
Pick what fits your question and you will get there fastest.
Mon-Thu 09:00-17:30, Fri 09:00-17:00Usually a reply within an hour