Trein-vertraging.nl

Our goal: making train travel fair for every passenger

With smart software you easily get the compensation you're entitled to: money that would otherwise stay with NS. That's how we keep the train a fair and attractive option.

From a student idea to 178,000 passengers a month

What started as frustration over unclaimed delay refunds grew into a platform that helps passengers across the Netherlands.

The Trein-vertraging.nl team
  1. 2024

    Founded by two students

    Fed up with the hassle of claiming a delay, two students dream up a way to give passengers their money back automatically.

  2. 2024

    First thousands of claims handled

    The first passengers connect their OV-chipkaart and get their delay refunds back effortlessly.

  3. 2025

    ISO 27001 certified

    Our handling of data officially recognised: fully GDPR-proof and certified for information security.

  4. 2026

    178,000 passengers a month

    Today we pay out more than €150,000 every month to passengers across the Netherlands.

Our impact in numbers

Every month we make sure thousands of passengers get what they're entitled to.

178.000
passengers helped
2 min
to know what you're entitled to
€200K
claimed per month
1.2M+
train trips processed per month

We solve train problems

Every day thousands of passengers leave money on the table at NS because claiming a delay takes too much effort. We make it automatic. Today we help more than 178,000 passengers per month and pay out over €150,000 every month. We are ISO 27001 certified and treat your data with the utmost care.

We're the experts

From smart detection to legal know-how: we know exactly what you're entitled to and handle every detail.

Smart technology

Our software scans every trip in your travel history and automatically finds each delay that qualifies for compensation.

Legal expertise

We know train passengers' rights inside out and submit every claim correctly to NS and other carriers.

Safe & certified

We are ISO 27001 certified and fully GDPR-proof. Your data is in safe hands with us.

Meet the team

Started as two students, now a tight-knit team working every day for fair compensation for passengers.

  • Daan Ykema

    Daan Ykema

    Operations & Sales

  • Dirck Mulder

    Dirck Mulder

    Engineering & Marketing

  • Michael Hilhorst

    Michael Hilhorst

    Engineering & Marketing

90% of train passengers never check whether they are owed compensation.We check it for you in 2 minutes.

Link your card and we do the rest.

178.000 passengers went before you