Step 1
Connect your travel card
This can be your personal, student or business OV-chipkaart, or your bank card. We scan your travel history for delays that qualify for compensation.
178.000+ travellers helped
Train delayed? Automatically claim your money back from NS
- Claim delays up to 3 months back
- Your delays are found automatically
- Sorted in under 2 minutes
As featured in
178.000+ travellers got their money back
Why travellers let us handle their claim
- 178.000
- passengers helped
- 2 min
- to know what you're entitled to
- €200K
- claimed per month
- 1.2M+
- train trips processed per month
Your 3 steps to your money back
- 1Link your travel pass
- 2We check for delays
- 3You get the money in your account
tot€70per
vertraging
vertraging
How much can you get back?
From 15 – 30 min delay
50%
From 30 – 60 min delay
100%
Missed connection or cancelled
up to100%
Example: a 30-min delay between Amsterdam and Rotterdam? Up to €23.40 back.
Heads up
Your claim expires after 3 months.
Connect once and we handle all your claims automatically, now and in the future.
Claim your money back nowEvery year in the Netherlands
€70,000,000
goes unclaimed. Good chance you're owed part of it too.
How does trein-vertraging.nl work?
Step 2
See how much you can claim
You immediately see every trip you can get money back for. Enter your bank account and we submit the claim for you.
Step 3
Receive your compensation
Once your claim is approved, we pay the amount into your account. You can also let us check your delays automatically every month. Even easier!
gemiddeld14claimsper jaar
You overpay on your normal train trips too
Per year you save up to
€1,200
A cheaper subscription that fits how you travel
We analyse how you actually travel and tell you exactly which NS subscription saves you the most.
Per year you save up to
€50
Money back for every missed check-out
We trace every missed check-out up to 6 months back and reclaim that money for you automatically.
About us
With smart software you easily get the compensation you're entitled to: money that would otherwise stay with NS. That's how we keep the train a fair and attractive option.
Read our storySafe & Reliable
Your trip data is only used to handle delays & claims. We never share your data with third parties for commercial purposes.
- ISO 27001 certified
- GDPR compliant
- Secure encrypted connection
Frequently asked questions
Have more questions? Visit our contact page
Connecting your card and viewing your possible compensation is completely free. We only charge a 25% service fee on claims that are actually paid out. If nothing is paid out, you pay nothing.
Your data is never sold or shared with other companies. We use it solely to detect your train delays and handle your claims - nothing more. We only earn a small 25% service fee on claims that are actually paid out: completely no cure, no pay, so never out of your own pocket.
You connect your OV-chipkaart once, we scan your travel history up to 3 months back and find every trip eligible for compensation. You enter your bank account and we submit the claims with NS for you. Sorted in under 2 minutes.
From 30 minutes of delay at your destination you are entitled to compensation: 50% of the ticket price for a 30 to 60 minute delay and 100% for a delay of more than 60 minutes. We calculate this automatically for every trip.
Once NS approves your claim, the amount is usually paid out to your account within two weeks. You can track the status of every claim in your account.
Yes. We are ISO 27001 certified and fully GDPR compliant. Your data is stored encrypted and used solely to handle your delays and claims. We never share your data with third parties for commercial purposes.
In addition to NS we also support claims with other train carriers in the Netherlands. Your travel history is scanned automatically, regardless of which carrier you travelled with.
90% of train passengers never check whether they are owed compensation.We check it for you in 2 minutes.
Link your card and we do the rest.
178.000 passengers went before you