Frequently asked questions

Connecting your card and viewing your possible compensation is completely free. We only charge a 25% service fee on claims that are actually paid out. If nothing is paid out, you pay nothing.

Your data is never sold or shared with other companies. We use it solely to detect your train delays and handle your claims - nothing more. We only earn a small 25% service fee on claims that are actually paid out: completely no cure, no pay, so never out of your own pocket.

You connect your OV-chipkaart once, we scan your travel history up to 3 months back and find every trip eligible for compensation. You enter your bank account and we submit the claims with NS for you. Sorted in under 2 minutes.

From 30 minutes of delay at your destination you are entitled to compensation: 50% of the ticket price for a 30 to 60 minute delay and 100% for a delay of more than 60 minutes. We calculate this automatically for every trip.

Once NS approves your claim, the amount is usually paid out to your account within two weeks. You can track the status of every claim in your account.

Yes. We are ISO 27001 certified and fully GDPR compliant. Your data is stored encrypted and used solely to handle your delays and claims. We never share your data with third parties for commercial purposes.

In addition to NS we also support claims with other train carriers in the Netherlands. Your travel history is scanned automatically, regardless of which carrier you travelled with.