One fair fee: 25%
No cure, no pay. We only charge a 25% service fee when you actually get money back. Never out of your own pocket.
No win, no fee
- Connecting and checking is completely free
- You only pay when a claim is actually paid out
- VAT included, so no surprises later
Say we win you €40 back
You receive
€30
Our fee
€10
We deduct our fee from the payout. So you never pay anything out of your own pocket, not even if a claim is rejected.
Optional modules
By default you only pay the 25% service fee. Want more convenience or extra savings? That's your choice.
Instant payout
+4%on top of the service fee
Your money in your account within 1 hour. At NS that can take up to 3 weeks.
- Money in your account within 1 hour
- Only on approved claims
- Fully optional: waiting stays free
Pro: savings advice
10%of your savings, one-off
We analyse your travel patterns and find a subscription that makes your travel cheaper.
- Personal savings advice on your subscription
- Instant payout included
- Compensation for missed check-outs
- Only when we actually find you savings
What's included in the 25%?
Our fee covers everything needed to get your money back. You don't have to lift a finger: we handle it from delay to payout.
- We monitor all your journeys and spot every delay
- We automatically file every claim for you
- We follow up on every claim until it's paid out
- The money lands directly in your bank account
- Questions? Our support team is here for you
Claim yourself or automatically?
Claim yourself with NS
- Track every delay yourself and claim each trip separately
- The exact departure time of your original train is required: one minute off and your claim is rejected
- Was it 59 or 60 minutes of delay? Fill it in wrong and it's rejected
- After a rejection you can spend weeks emailing back and forth
- Payout takes up to 3 weeks
With Trein-vertraging.nl
- Fully automatic: we spot every delay
- Every detail filled in correctly, down to the minute
- 95% of our claims get approved
- Always claim up to 3 months back
- Payout possible within 1 hour
- No win, no fee: 25% only on payouts
The details
25% of the amount paid out
The service fee is calculated on what the carrier actually pays out to you. No more, no less.
VAT included
The fee includes VAT. What you see is what you pay, with no surprises afterwards.
Checking is free
Connecting your travel card and viewing your possible compensation costs nothing.
Transaction costs
Per paid-out claim we charge €0.24 in transaction costs, automatically settled with the payout.
No payout = no costs
Is a claim rejected or not paid out? Then you pay nothing. Everything is settled with the payout, so never out of your own pocket.
No subscription
No membership, no hidden costs, no small print. Optional modules are always your own choice.
You can find all conditions in our terms & conditions.
Questions about our fee
Can't find your question? Contact us
Connecting your travel card and viewing your possible compensation is completely free. We only charge a 25% service fee on claims that are actually paid out. If nothing is paid out, you pay nothing.
You never pay anything yourself. As soon as a claim is paid out, we deduct our 25% fee and you receive the remaining 75% in your bank account. No money ever leaves your own pocket.
Yes, the 25% service fee includes VAT. There are no extra costs or surcharges on top.
No. There is no subscription, no membership and there are no hidden costs. We charge the 25% service fee and €0.24 in transaction costs per paid-out claim, plus optional modules you choose yourself: instant payout (+4%) or Pro savings advice (10% of your savings).
If you choose instant payout, the money is in your account within 1 hour, while an NS payout can take up to 3 weeks. For that we charge an extra 4% on top of the service fee. Waiting always stays free.
With Pro we analyse your travel patterns and look for a subscription that makes your travel cheaper. If we find savings, we charge a one-off 10% of those savings. Pro also includes instant payout and compensation for missed check-outs.
Then you pay nothing. Completely no cure, no pay: we take the risk, you only pay when we succeed.
90% of train passengers never check whether they are owed compensation.We check it for you in 2 minutes.
Link your card and we do the rest.
178.000 passengers went before you