When can I expect payments?

If you're wondering when to expect your payment, we process your trips on a 90-day, not daily. This means eligible claims are not processed on the exact day the journey took place.

We automate all payments. Sometimes our payments are in a failed state and for those we need to execute the payments manually.

How the processing cycle works

• We process claims every 90 days, not daily
• We aim to process within 15 days of your journeys, though delays can occur
• If your claim is almost at the near of the eligiblity window that takes priority so you dont lose out on any compensation.

How to know your claim is being processed

• You'll receive an email with subject "Je krijgt compensatie voor jouw vertragingen!" when processing starts
• If you uploaded trips manually, we only send this email if processing takes longer than a few minutes
• Not receiving emails? Check that you haven't opted out of email notifications in your profile

Want to get paid faster?

• Upload manually: Instead of waiting for the next 90-day cycle, you can add trips manually. Note that NS may take up to 24 hours to show a trip after travel.
• Direct payment: Opt in for direct payment in your profile - once NS accepts a claim, we pay you immediately without waiting for NS to follow up