Can’t log in or change your email address
What to do if you have login issues or want to update your email address.
Log in using the same method you used when signing up (for example your email address, Google, or Apple). If you can’t log in, check whether you’re using the correct email address or sign-in method.
Want to change your email address or still can’t access your account? Let us know via chat and we’ll help you further.
Still stuck?
Pick what fits your question and you will get there fastest.
General questionStart a chat. No account needed.Open chatQuestion about your account or claimsLog in so we can look at your details straight away.Log in
Mon-Thu 09:00-17:30, Fri 09:00-17:00 · Usually a reply within an hour