Trein-vertraging.nl

How can I file a claim with trein-vertraging.nl

Step-by-step guide on how to register and submit a train delay compensation claim through trein-vertraging.nl.

How claiming works

  • Once your OV-chipkaart or OV-Pay card is connected, we automatically detect delays and file compensation claims on your behalf - you don't need to do anything.
  • Your trips are available for compensation up to 90 days from the date of the travel.

Trips not showing in our system

  • Click 'inladen' to manually sync your journeys
  • Once loaded, we'll process any eligible compensation automatically

Supported card types

  • OV-chipkaart
  • Studenten OV-Kaart
  • OV-Pay

Card types we do not support

  • Other ticket types (paper tickets, NS app, etc)
  • OV-Pas

Types that are mentioned above are not supported, for those you can file directly via NS.

Which services do not support

  • Bus delays
  • Arriva/Blauwnet Delays

Think our information is wrong?

  • If you believe delay minutes are wrong and have proof, you can contact us directly.
  • You can file the claim yourself at ns.nl
Claims

Still stuck?

Pick what fits your question and you will get there fastest.

General questionStart a chat. No account needed.Open chatQuestion about your account or claimsLog in so we can look at your details straight away.Log in

Mon-Thu 09:00-17:30, Fri 09:00-17:00 · Usually a reply within an hour