Claims
Indienen, status en afwijzingen
- How can I file a claim with trein-vertraging.nlStep-by-step guide on how to register and submit a train delay compensation claim through trein-vertraging.nl.
- What does 'mislukt' meanWhat the "Mislukt" (failed) status means on your claim and the next steps to take.
- What does 'Nog niet verwerkt' mean / Claim not processedExplanation of the "Nog niet verwerkt" status and what it means for your compensation claim.
- Why is my claim rejectedCommon reasons why NS rejects a delay compensation claim and what you can do about it.
- Why is my delay not showing in my account?Why a delay may sometimes not appear and when you should claim directly with NS.
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