Trein-vertraging.nl

Why is my claim rejected

Common reasons why NS rejects a delay compensation claim and what you can do about it.

If your claim was rejected, it's usually for one of the following reasons

Common rejection reasons

  1. Already submitted — a trip can only be claimed once. If you already submitted the claim manually via NS.nl or the NS app, we cannot resubmit it. This rejection cannot be corrected.
  2. Delay under 30 minutes — NS only compensates delays of 30 minutes or more upon arrival. Exception: for HSL Route journeys, compensation applies from 15 minutes delay or more.
  3. Force majeure — NS does not provide compensation in cases of extreme weather (snow, storms), strikes, or other force majeure events.
  4. Compensation below € 2.30 - NS does not pay out compensation under this threshold
  5. Disruption was announced in advance - planned maintenance or pre-announced disruptions are not eligible for compensation.

External Resources

Claims

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