Trein-vertraging.nl

How does trein-vertraging.nl work?

Explanation of how you create an account, link your travel card, and how claims are automatically submitted.

trein-vertraging.nl is very simple:

  1. Create an account on trein-vertraging.nl, this takes less than 2 minutes.
  2. Link your travel card. We support OV-chipkaart and OVpay (bank card, Apple Pay, Google Pay). You can link multiple cards.
  3. Our platform automatically scans your travel history for delays of 30 minutes or more.
  4. We submit the claim to NS — without you needing to do anything.
  5. You receive the compensation automatically on the bank account linked to your profile.

The whole process takes less than 5 minutes on your side. After that, we handle everything for you.

General

Still stuck?

Pick what fits your question and you will get there fastest.

General questionStart a chat. No account needed.Open chatQuestion about your account or claimsLog in so we can look at your details straight away.Log in

Mon-Thu 09:00-17:30, Fri 09:00-17:00 · Usually a reply within an hour