I traveled with a separate e-ticket (no OV-chipkaart or OVpay)

trein-vertraging.nl only works for journeys made with an OV-chipkaart or via OVpay. These trips have a payment reference that starts with “OV”. A separate NS e-ticket that you buy in advance (with a payment reference starting with “E”) cannot be retrieved or processed by us, and there is no travel card that can be linked.

For delays on an e-ticket, you can contact NS (Nederlandse Spoorwegen) directly. Fill in the “Money back in case of delays” form on NS refund page and use your ticket number there. NS will determine the compensation amount based on your delay.