How do I handle missing trips from my expired OV-chipkaart?
What to do if trips from an expired OV-chipkaart are missing from your account and how to recover them.
When you link a new OV-chipkaart to your account, travel data from an expired OV-chipkaart is not loaded automatically. This is due to a system limitation that prevents automatic synchronization of data between different cards.
Manually adding missing travel data
To still make the missing trip data available in your account, you can add it manually:
- Log in to your account.
- Go to the function for manually uploading travel data in your user profile.
- Follow the steps in the upload process to import the data from your old OV-chipkaart.
With this process, you can still add all important trip details to your account and retain them.
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