Missed check-out
What to do if you forgot to check out with your OV-chipkaart and how this affects your delay claim.
A missed check-out occurs when a traveller forgets to tap out with their OV-chipkaart at the end of a journey. When this happens, NS charges the maximum fare for that route, which is typically higher than the actual journey cost.
How NS handles missed check-outs
Customers can request a refund for a missed check-out directly through NS, with the following conditions:
- The refund must be requested manually via Mijn NS
- The form becomes available 48 hours after the trip
- NS allows a maximum of 3 missed check-out refunds per year
Still stuck?
Pick what fits your question and you will get there fastest.
General questionStart a chat. No account needed.Open chatQuestion about your account or claimsLog in so we can look at your details straight away.Log in
Mon-Thu 09:00-17:30, Fri 09:00-17:00 · Usually a reply within an hour