Is this message really from trein-vertraging.nl?
How to recognize whether an email or message is genuinely from us.
If you’re unsure whether a message is really from us, our official emails always come from an @trein-vertraging.nl address, and your account is always managed via app.trein-vertraging.nl. We will never ask you for your password or full banking details via email or SMS.
If you don’t trust a message, don’t click any links. Instead, log in directly through the app or our website. Still unsure? Send us the message via chat and we’ll take a look.
Still stuck?
Pick what fits your question and you will get there fastest.
General questionStart a chat. No account needed.Open chatQuestion about your account or claimsLog in so we can look at your details straight away.Log in
Mon-Thu 09:00-17:30, Fri 09:00-17:00 · Usually a reply within an hour