Are taxi costs or other extra expenses reimbursed?
Whether additional costs such as taxis or replacement transport are covered in case of a train disruption.
We automatically handle compensation for delays on your train journeys. Extra costs — such as a taxi, replacement transport, or a missed appointment — are not included.
These types of costs can be submitted directly to NS (Nederlandse Spoorwegen). Keep your receipt and submit your claim to NS customer service via ns.nl
; NS will assess on a case-by-case basis whether they will reimburse the costs.
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