Every month we help more than 110,000 train passengers get their money back when their train is delayed. That means millions of train trips a year are processed through our platform. And when you process that much data, security is not an option but an absolute necessity.
That is why we are proud to share that Trein-vertraging.nl has officially achieved the ISO 27001 certificate – the globally recognised standard for information security.
Why this matters
ISO 27001 is not just a box to tick. It is an extensive process in which an independent auditor checks whether your processes, systems and people truly meet the strictest requirements for information security. For passengers and partners, this means:
- Data protection: passengers' personal data is stored and processed securely.
- Continuity and reliability: our systems are set up to prevent failures and incidents, and to recover from them quickly.
- Trust: partners and companies know they are working with a certified party that takes security seriously.
A step further for passengers
Our mission has always been to help passengers get their money back when trains are delayed, hassle-free. With ISO 27001 certification, we take an extra step. Not only do we make claiming easy, we also make sure it happens in the most secure way possible.
"When you manage the data of hundreds of thousands of passengers, you do not want to handle it lightly. ISO 27001 gives us a solid foundation and shows that we safeguard security at the highest level." – Michael Hilhorst
On the way together
Achieving this certificate is not the finish line, but a beginning. ISO 27001 calls for continuous improvement and periodic audits. That means we will keep working on an even more secure platform in the future.
Whether you submit a claim as an individual or work with us as a company: you can trust that your data is in safe hands with us.
View our certificate here